Patina recently ranked as “World Class” on its Net Promoter Score (NPS). The survey measured customer loyalty when clients shared how likely they are to recommend Patina. Using Net Promoter Score standards and processes, Patina’s score was 83. An NPS score of 70 or more is considered by industry experts to be “world class” and an indicator of overwhelming client satisfaction.
The Net Promoter Score is a regarded metric that measures overall customer experience and loyalty through the willingness of customers to recommend a company’s products or services to others. The survey addresses the key question: How likely is it that you would recommend Patina Solutions services to a friend or colleague? Clients are asked to answer this question using a 0-10 scale. Respondents are then grouped as Detractors [0-6], Passives [7-8] or Promoters [9-10]. This standardized measure allows for apples-to-apples comparisons within and across industries and is used by companies to evaluate deeper measures of customer service and retention.