Don is a senior executive with more than 30 years’ experience in leadership and business transformation. As a Managing Director at Accenture, he worked with Fortune 500 companies to envision strategic programs and bring them to life. Don has led initiatives in CRM, supply chain, business development and business intelligence. He has also served as President of a school network with responsibilities for the enterprise.
Prior to joining Patina, Don worked for Accenture, starting as a Managing Director. As Commercial Director (effectively COO), Don grew client portfolio annual revenue from $80 million to $140 million over a two-year period. He developed sales executive teams, increased reoccurring revenue streams and improved booked to bill ratio resulting in a changed work force model to reduce cost to serve, improving operating margin by 20 percent. Don has extensive outsourcing experience and global program delivery including application development, application maintenance and business process outsourcing. He has developed business cases and worked with executive teams and boards to gain program approval. He has been on both sides of the table for major contract negotiations and understands how to structure responsibilities (SLAs) in a mutually beneficial manner. Additionally, Don has designed and implemented governance structures to sustain performance. At Patina, Don works with clients to leverage resources and develop growth, improvement, and transformation initiatives across multiple industries, with a range of innovation and experiences from information technology, to finance management and supply chain.
Don has a B.S. in Industrial Engineering from the University of Wisconsin Madison. He has served on committees at both the UW-Madison School of Business and its Industrial Engineering Department.